PLEASE STAY AT LEAST 6 FEET FROM THE TECHNICIAN AT ALL TIMES!!
I would imagine you are reading this because you are thinking of making an appointment for us to repair your appliance or you’re just bored. Having us into your home at this time comes with great trepidation. We feel the same way every time we enter your home. Typically, there will only be one of us in your home, maybe two depending on the situation. However, we may encounter an entire family of people we don’t know, not just one person.
We follow CDC guidelines trying to maintain 6 feet of distance. We wash our hands, use hand sanitizer and gloves.
We ask the following of you:
If you feel sick or a little off, if you or someone in your household has recently returned from New York, New Jersey, Connecticut or any other hotspot please do not make an appointment. If you have an appointment, please cancel it, there will not be a cancellation fee. Follow the CDC recommendations for quarantine. Please check the CDC, local and state health websites for updates on areas of known hotspots, travel restrictions and quarantine protocols. We all need to be responsible for each other, not just ourselves in this time of turmoil.
Please do not schedule an appointment unless it is necessary. We know that you are home from work and now seems like a great time to get the broken ice maker fixed, the light bulb replaced, or the broken stove clock repaired. It’s not worth the unnecessary exposure to us or you. We are only taking appointments for NECESSARY repairs. A necessary repair is when the appliance is no longer doing It’s MAIN function or something has failed in a manner that is causing or could cause property damage. Nonfunctioning ice makers, ice dispensers, water dispensers, blown out light bulbs or moldy smelly washers are some examples of unnecessary repairs. Please speak to a technician if you are unsure of which category your request falls into.
Please HAVE THE MODEL NUMBER ready when you make the appointment and give us a detailed description of the problem. A tech may call you with questions to clarify the problem and we may cancel the appointment if we determine that it is not a necessary repair at this time. We want to make as few trips as possible and reduce any amount of exposure that we can.
During this COVID-19 outbreak we are all on uncharted waters and trying to do the best we can with what we know. These times are trying and most of us are on edge. However, with a little cooperation and understanding we can hopefully make this a little easier on everyone.